Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 2–5 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays.

During peak seasons or promotional periods, processing times may be slightly extended.

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2. Shipping Time

As we operate with international fulfillment partners, orders are shipped directly from our overseas warehouse.

Estimated delivery time:

Delivery times are estimates and may vary due to customs clearance, postal delays, or peak seasons.

We are not responsible for delays caused by carriers or customs.

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3. Discreet Packaging

All orders are shipped in plain, unbranded packaging to ensure your privacy.

There will be no product descriptions or brand names visible on the outer packaging.

Your privacy is our priority.

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4. Customs & Duties

For international shipments, customs inspections may occasionally cause delays.

Customers are responsible for any applicable customs fees, duties, or import taxes required by their local authorities.

We are not responsible for delays caused by customs.

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5. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 2–5 days for tracking updates to appear in the system.

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6. Incorrect Address

Please ensure that your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly provided addresses.

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7. Lost or Delayed Packages

If your package has not arrived within 25 business days, please contact us and we will investigate with the carrier.

Refunds or replacements will only be issued after carrier confirmation of loss.