Refund policy

Refund & Return Policy

1. Hygiene & Safety Notice

Due to the intimate nature of our products, all items are classified as personal hygiene products.

For health, safety, and hygiene reasons, we do NOT accept returns or exchanges once the product has been opened, used, or the seal has been broken.

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2. Non-Returnable Situations

We do not offer refunds or exchanges in the following cases:

• Change of mind

• Personal preference

• Dislike of the product

• Incorrect selection by the customer

• Opened or used items

• Minor packaging damage during shipping

Please ensure you carefully review product descriptions before placing an order.

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3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

• Order number

• Clear photos or videos showing the issue

Once verified, we will offer:

• A replacement (preferred option), or

• A partial/full refund depending on the situation

We reserve the right to refuse claims without sufficient evidence.

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4. No Return Shipping for Hygiene Products

For hygiene reasons, we do not require the item to be returned.

Refund or replacement decisions are made based on submitted evidence.

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5. Contact Us

For any refund inquiries, please contact:

Email: sales@softpawshop.com